Return Policy

At Console Table Console, we want you to be completely satisfied with your purchase. We understand that buying furniture online is a significant decision, and we are dedicated to making the return process as transparent and straightforward as possible. This Return Policy outlines your rights and our procedures regarding returns, exchanges, and refunds for products purchased at consoletableconsole.com.

Our Satisfaction Guarantee

We stand behind the quality of our products. However, we understand that sometimes a piece of furniture may not fit your space perfectly or match your decor as expected. If you are not entirely happy with your purchase, we are here to help you resolve the issue. Our goal is to ensure that your experience with Console Table Console is positive from the moment you browse our catalog to the moment your new furniture is set up in your home.

Eligibility for Returns

To be eligible for a return, your item must meet specific criteria. We want to ensure that returned items can be restocked or processed efficiently.

  • Timeframe: Requests for returns must be initiated within a reasonable period from the date of delivery. Please check your order confirmation for specific details regarding the return window.
  • Condition: The item must be in the same condition as it was received. It must be unused, unassembled, and free of any scratches, dents, or damage.
  • Packaging: The product must be in its original packaging, including all accessories, hardware, instruction manuals, and protective materials. The original box is often required for a successful return to prevent damage during transit back to our warehouse.

Non-Returnable Items

While we strive to accept returns whenever possible, there are certain situations where an item cannot be returned.

  • Assembled Furniture: Once a product has been assembled, it is generally considered used and cannot be returned unless it is defective. Assembly is a permanent alteration to the product’s state.
  • Custom or Made-to-Order Items: Products that are customized or specifically ordered for your specifications are final sale and cannot be returned.
  • Clearance and Final Sale: Items marked as “Final Sale” or “Clearance” at the time of purchase are not eligible for return or exchange.
  • Damaged by Customer: Items that have been damaged due to misuse, improper assembly, or normal wear and tear are not eligible for a return.

Damaged or Defective Items

We take great care in packaging our Console Table Console products to ensure they arrive safely. However, shipping damage can occasionally occur. If your item arrives damaged or is found to be defective:

  1. Inspect Immediately: Please inspect your order upon delivery.
  2. Document the Issue: Take clear photos of the damage or the defect. If the box itself is damaged, please photograph that as well.
  3. Contact Us: Reach out to our support team immediately. We will review the photos and arrange for a replacement part or a full replacement of the item. We do not require you to return the damaged item in most cases, saving you the hassle of repacking.

How to Initiate a Return

To start the return process, please log in to your account on consoletableconsole.com or contact our customer service team. You will need to provide your order number and the reason for the return. Once your request is received, our team will review it and provide you with further instructions.

Please note that customers are generally responsible for the condition of the item during the return shipment. We recommend using a trackable shipping service to ensure the item arrives back at our facility.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.

  • Processing Time: After the inspection is complete, we will process your refund. Please allow a reasonable amount of time for the refund to be credited back to your original payment method.
  • Refund Amount: Refunds will be issued for the purchase price of the product.
  • Original Payment Method: All refunds are issued to the original form of payment used at checkout.

Exchanges

If you purchased an item but need a different size, color, or model, we can help you with an exchange. The process for an exchange is similar to a return. You will need to return the original item in its eligible condition, and then place a new order for the desired item. This ensures that you get the new furniture you need as quickly as possible.

Policy Updates

Console Table Console reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our procedures.

Thank you for shopping with consoletableconsole.com. We appreciate your business and look forward to helping you create a beautiful home.